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Nordson Teams Support Each Other Through Coronavirus

China Employee

A Nordson employee in China continues his work, wearing a mask to protect himself and others against coronavirus.

 

Nordson leaders around the world are working together to monitor the development of the novel coronavirus and meet the changing needs of each of our teams. As the situation has unfolded, it's highlighted the value of our diverse, global network.

 

"This is a difficult situation for everybody, especially the Chinese team," said Greg Merk, executive vice president, ADH-Core. "We have almost a thousand employees in China, and they all have family, friends and colleagues to think about and worry about. They have faced this with an incredible sense of ownership, maturity and serenity."

 

Fortunately, only one Nordson employee in China was diagnosed with coronavirus and that employee has since made a full recovery. Still, the spread of the virus affected all our Chinese colleagues as, beginning in December, they faced extended time away from work, quarantines, travel restrictions and other challenges.

 

"After the Lunar New Year, we saw that the situation had become more serious," said Michelle Tian, global HR partner based in China. "People in China began buying masks and alcohol for cleaning, but it was hard to get anything at that time."

 

Hearing of the shortages, Nordson colleagues around the world went above and beyond to meet the challenge together.

 

Teams in Thailand, South Korea and Japan rushed shipments of masks, gloves, protective glasses and thermometers to our facilities in China. Our medical team in Guaymas, Mexico delivered more than 15,000 masks – protecting not only our Chinese colleagues, but their families as well.

 

Bob McCrory, vice president of supply chain; Tim Faatz, materials manager; Marco Alday, materials manager; and Manda Bennett, global trade compliance manager each supported the coordination of those  shipments.

 

Meanwhile, our team in Duluth, Georgia received a request through a newly-implemented expediting process for a set of 96 specialized nozzles, which could be  used  by our team in China to manufacture protective clothing like medical gowns. Ebby Hamby, who reviews hundreds of similar requests, saw that this one was critical. Within the hour, and without any request from management, the team had set to work on the nozzles.

 

"The people on the ground recognized this was important – that's what I'm most proud of," shared Ben Bondeson, plant manager. "They saw this as a chance to communicate to our team in China that we see them as our brothers and sisters, part of our Nordson family."

 

Creating the nozzles requires precise work, he added. Each nozzle has 20 small holes that must be made exactly right, and each nozzle has to be visually inspected in 40 different places. Our team worked around the clock to expedite the shipment of the nozzles.

 

 

Duluth Team

This team in Duluth, Georgia helped rush an order of specialized nozzles to colleagues in China.
Pictured left to right: 
Ben Lopez – CNC Machinist, Zhondiwe Chibambo – Machine Operator, Robert Hicks – Machine Shop Supervisor, Ebby Hamby – Senior Coordinator, Lean & ISO Management Rep., Cedric Titus – CNC Machine Operator

Not Pictured: Andy Ngo- Second Shift Lead, Ray Zurlino – Machine Operator, Michael Green – Third Shift Lead, Nguyen Ngo – CNC Machinist, Chris Pendley – CNC Machine Operator

 

Still other teams took on extra projects to offset the workload of Chinese colleagues, or shared encouraging messages with colleagues. On a corporate level, Nordson donated $10,000 to Give2Asia, which partners with Chinese public health organizations to support frontline healthcare workers. Employees raised an additional $2,475 toward the effort, including Nordson's corporate match.

 

"On behalf of our teams in China, I want to thank everybody who has helped us," said Michelle. "All of the support has been important – not only the masks and supplies, but the spirit and encouragement from others as well."

 

Now, as the situation stabilizes in China, the team has already begun to return the favor by sending masks and supplies back to areas like South Korea and Japan, where they are needed.

 

Looking ahead, Nordson's global leaders remain in close contact to determine appropriate next steps, update travel policies and support the local needs of each team as the virus takes root in new areas. Through it all, our global network remains a strength.

 

"It's a special community and culture we have here at Nordson," reflected Jeff Pembroke, executive vice president of Advanced Technology – Fluid Management. "I'm proud to be a part of it."